We're hiring! Are you our new Customer Service Representative? 27 Jan 2019 Share this page Total Corbion PLA is a global technology leader in Poly Lactic Acid (PLA) and lactide monomers. PLA is a versatile biobased and biodegradable polymer made from annually renewable resources, offering a reduced carbon footprint versus many traditional plastics. Within our customer service team in Gorinchem, the Netherlands, we currently have two vacancies. Customer Service Representative As a Customer Service Representative you are responsible for the order to delivery process. You specialize in customer service as well as logistics. You are highly visible within the organization, as well as towards our customers. You take ownership of the order-to-cash cycle of your EMEA customer portfolio. You enter orders, communicate directly, share knowledge, solve problems and can demonstrate ownership. You are part of the Marketing & Supply Chain team and will report to the Supply Chain Manager with a dotted line to European Commercial organization. Responsibilities: You take responsibility for timely and accurate order entry and order confirmation. You maintain a good working relationship with customers. You set up new customers, generate invoices and enter claims. You use your product knowledge to offer alternatives to customers when requested product is not available. You organize outbound logistics from local warehouse to customer for PLA and lactide products. You choose the best possible transportation options balancing the customer requirements, the logistical option and cost of transport. Once the transportation is planned, you confirm the order to the customer. You are part of the global customer service team that wants to optimize the customer buying experience. You help train colleagues and generate ideas to improve efficiency and make the "order to delivery" a better experience for our customers. You work with the warehouses to confirm correct carriers are printing on the bill of ladings, and that carriers are making delivery and pick up appointments. Working closely with the regional business development (BD) team. Additional tasks in communication with customers on planning and forecast, receivables, alternative products or packaging. Requirements: Experience in a customer service or support role in a company that produces and distributes physical products. Knowledge of freight rates, D.O.T. Regulations, and freight claims filing. Experience in International shipments and a customer service environment is helpful. Experience of order life cycle management (order thru delivery) Excellent communication and organization skills Knowledge of common concepts, practices, and procedures within transportation industry The ability to multi-task, prioritize and perform cross-functional duties successfully Excellent problem solving capabilities Adaptable and (internal and external) customer oriented Fluent in English – one extra language is considered a plus Full time availability strongly preferred. We offer competitive remuneration and benefits and your base location will be the Total Corbion PLA head office in Gorinchem, The Netherlands. What makes Total Corbion PLA special is that we produce and market environmentally friendly plastics that help to create a better and waste-free society. We have a great company made up of talented, dedicated people – people who share a purpose and a vision. We offer you the chance to join a company with a: Culture to empower people and where your initiatives and ideas make a real difference International focus with truly diverse teams Unique possibility to be trained via our internal expertise in the world of biobased products We invest in relevant training courses related to your particular discipline, that will give you the opportunity to grow into an industry expert Lastly, we offer a friendly, informal culture in a demanding professional environment In addition, we actively embrace diversity in how we work together and contribute toward our shared objectives and values. By joining Total Corbion PLA, you will become an employee in a company where you can feel pride in your achievements and develop your career with global prospects Interested? Please apply before 1 February 2019 by submitting your resumé and cover letter to Myron.email@example.com or Bart.firstname.lastname@example.org. For more information you can contact Bart.email@example.com or Hugo.firstname.lastname@example.org or Francois.email@example.com.